MTN Uganda
On October 21 1998, MTN Uganda launched commercial services in Uganda, just six months after acquiring and signing of the license. MTN has since grown to be the leading Telecommunications Company in Uganda servicing in excess of 2,000,000 customers and we are still growing.
The license required that MTN provide 89,000 lines in the first five years of operation. MTN adopted a wireless approach to providing telecommunications services to the Ugandan market which has proved to be convenient and fast in rolling out of services. Despite insufficient infrastructure (power, roads e.t.c.) MTN has covered in excess of 90% of the urban population, providing services in over 150 towns and villages and their immediate environments.
Mobile & Fixed Line Services
MTN offers fixed and mobile wireless telecommunication services. Mobile services became the popular choice to most MTN customers because of the convenience in getting the line and the obvious advantage of one owning a telephone, a privilege previously reserved only for the ÏrichÓ. One of MTN's most passionately pursued goals is making telecommunications accessible to the wider population. The pre-paid option where customers get an MTN line at just UG shs. 3000/-, pay upfront for their credit, as well as the availability of affordable handsets on the market has greatly aided this objective.
Contract arrangements are also available to mainly business and corporate market where bills are paid in arrears. Other value-added-services such as roaming, voicemail, shortmail, fax mail, sharing of airtime through MTN Me2U, Call Conferencing and SMS are offered.
As the Second National Operator, MTN is required to provide fixed line services as well as mobile. In view of the above MTN has taken on an aggressive approach in the fixed line market. MTN's fixed lines services offers instant access, no deposits, and easy management of spending making it ideal for personal or small business use. WeÌve also got tailormade fixedline solutions for Corporate organizations of all sizes.
In September 2000, MTN took a bold step to enter the modern world of telecommunications. MTN started building Africa's first fibre-to-the-door/building network - the 'MTN Fibre Optic Line'. The Fibre Optic Line allows MTN to provide a wide array of telecommunication services, including of course, voice and fax, but more importantly broad band, high speed data and multi-media services. Broadband services are essential to allow corporates, businesses and individuals to take advantage of the information age. Thus MTN has become your total telecommunication solutions provider, leading in both the mobile and fixedline market in Uganda.
Shared Access Services - Payphones
Over 2500 pay phones were installed in less than 24 months and the demand for these is growing. The payphones also use wireless technology and can be used to make both local and international calls.
In÷÷.MTN together with the Grameen Foundation set up villagePhone to provide affordable telecommunication services in rural areas.
Coverage
MTN's network coverage advantage has become one of the company's main features. To date MTN has border-to-border coverage in 52 district capitals and over 150 towns have network coverage. From Kisoro (Rwanda border), to Busia - Malaba at the Kenya border to Arua and Koboko at the Sudan/Congo border to Kabale and Kisoro close to the Rwanda border, MTN has got network coverage.
Quality Of Network
MTN as a group prides itself in provision of quality services. MTN has invested heavily in the best equipment available. The MTN Uganda switch installations boast the most up to date infrastructure and systems. Ericsson provides all MTN technical infrastructures. Three large capacity switches with complete back up guarantee that the network operates smoothly all year round. This same technology is able to support all value-added services that MTN offers to its customers, such as, voice mail, SMS, data, e.t.c. MTN has also installed high technology equipment at all its base stations in the country.
MTN commissioned the first dual band network in Africa. It means that customers have access to better network quality as well as more capacity.
Distribution
The distribution network of MTN is an important factor to MTN's rapid growth. The establishment of sales outlets and MTN kiosks in strategically convenient locations has created employment for hundreds of Ugandans. With over 4000 outlets, customers have access to MTN services at the nearest location.
Customer Care
Customer care is a key component of MTN's operations in Uganda. As a result, MTN Uganda has the biggest customer services center in Uganda offering the largest language preference base and extended hours of operation. MTN Uganda was the first company to introduce a dedicated customer care center in Uganda. MTN has subsequently established customer services points at Shoprite Ben Liwanuka Street, lugogo Mall, General Post Office, Crested Towers, Jinja and in Mbarara. MTN offers Customer Care in over 19 local and international languages when customers call the 123 help line
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