US Airways
Customer service has always been a priority at US Airways, and we are committed to making every flight count for our valued customers.
Our promise to you
The safety and satisfaction of our customers is a top priority for our airline. Customers First is the result of a joint effort of the airline industry, the US Congress, and the US Department of Transportation to address the key service elements that affect our customers.
Customer service plan
Terms of transportation (contract of carriage)
Conditions of contract
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Welcome aboard
Find out what US Airways CEO Doug Parker has to say about the progress of our merger, the future of our airline and more.
A letter from Doug Parker
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