Algeria Buiness Etiquette - Kwntessential

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Facts and Statistics
Location: Northern Africa, bordering the Mediterranean Sea, between Morocco and Tunisia

Capital: Algiers

Climate: Arid to semiarid; mild, wet winters with hot, dry summers along coast; drier with cold winters and hot summers on high plateau; sirocco is a hot, dust/sand-laden wind especially common in summer.

Population: 32,531,853 (July 2005 est.)

Ethnic make-up: Arab-Berber 99%, European less than 1%
note: almost all Algerians are Berber in origin, not Arab; the minority who identify themselves as Berber live mostly in the mountainous region of Kabylie east of Algiers; the Berbers are also Muslim but identify with their Berber rather than Arab cultural heritage; Berbers have long agitated, sometimes violently, for autonomy; the government is unlikely to grant autonomy but has offered to begin sponsoring teaching Berber language in schools

Religion: Sunni Muslim (state religion) 99%, Christian and Jewish 1%

Language in Algeria

According to the census of 1966, Arabic is the language of 81% of Algeria's population; in addition to this, non-native speakers learn Arabic at school. In Algeria, as elsewhere, spoken Arabic differs very substantially from written Arabic; Algerian Arabic has a much-simplified vowel system, a substantially changed vocabulary with many new words and many words from Berber, Turkish, and French, and, like all Arabic dialects, has dropped the case endings of the written language. Within Algerian Arabic itself, there are significant local variations; Jijel Arabic, in particular, is noteworthy for its pronunciation of qaf as kaf and its profusion of Berber loanwords, and certain ports' dialects show influence from Andalusi Arabic brought by refugees from al-Andalus. Algerian Arabic is part of the Maghreb Arabic dialect continuum, and fades into Moroccan Arabic and Tunisian Arabic along the respective borders.

In the Sahara, more conservative Bedouin dialects, grouped under the name Saharan Arabic, are spoken; in addition, the many Sahrawi refugees at Tindouf speak Hassaniya Arabic.

Most Jews of Algeria once spoke dialects of Arabic specific to their community, collectively termed "Judeo-Arabic"; however, most came to speak French in the colonial period even before emigrating to France after independence.

Algerian Culture and Society

IslamMap of Algeria

o Islam is practised by the majority of Algerians and to a certain extent still governs their personal, political, economic and legal lives.
o Islam emanated from what is today Saudi Arabia. The Prophet Muhammad is seen as the last of God's emissaries (following in the footsteps of Jesus, Moses, Abraham, etc) to bring revelation to mankind. He was distinguished with bringing a message for the whole of mankind, rather than just to a certain peoples. As Moses brought the Torah and Jesus the Bible, Muhammad brought the last book, the Quran. The Quran and the actions of the Prophet (the Sunnah) are used as the basis for all guidance in the religion.
o Among certain obligations for Muslims are to pray five times a day - at dawn, noon, afternoon, sunset, and evening. The exact time is listed in the local newspaper each day.
o Friday is the Muslim holy day. Everything is closed. Many companies also close on Thursday, making the weekend Thursday and Friday.
o During the holy month of Ramadan all Muslims must fast from dawn to dusk and are only permitted to work six hours per day. Fasting includes no eating, drinking, cigarette smoking, or gum chewing. Expatriates are not required to fast; however, they must not eat, drink, smoke, or chew gum in public.

The Family

o The family is the most important unit of the Algerian social system and defines social relations.
o The individual is always subordinate to the family or group.
o The family comes above all else and we see this manifest in nepotism and the importance of honour.

The Concept of Honour

o Honour is a foundation block of Algerian society.
o Honour is delicately intertwined with a family's good name their reputation.
o If someone is honourable, the family is honourable and if an individual is shamed the family is shamed.
o As a result the behaviour of individual family members is viewed as the direct responsibility of the family.
o Honour can be lost in many ways, for example Algerians believe that turning down a friend's request for a favour causes the other person to lose honour. Therefore, they will agree to do something rather than risk either party losing face.
o Things to watch out for are criticizing others, insulting them, or putting them in a position that will be uncomfortable. By dishonouring someone you also spoil the relationship.
Social Etiquette and Customs in Algeria

Meeting & GreetingDesert in Algeria

o Algerians greet each other with lengthy affairs.
o In addition to the handshake one is obliged to ask about family, work, the house, the weather, etc.
o This is all part of cementing a relationship and showing concern for others.
o You may see people continue to hold hands after the initial handshake is a sign of warmth.
o Friends and family will also exchange kisses on the check.
o When meeting women initially nod and wait to see if a hand is extended.
o Avoid prolonged eye contact with women and do not ask personal questions.
o For women visiting Algeria note that religious men may not shake your hands - this is not a sign of disrespect but quite the opposite.

Names and Titles

o The use of titles in important in Algeria due to the hierarchical nature of the society.
o When introduced to someone, try to call them by their honorific, professional, or academic title and their surname.
o As most people speak French and Arabic titles may be in either.
o Common titles are "doctor", "professor", and "lawyer" in English or "docteur", "professeur", and "avocat" in French. Some religious scholars may be called "Sheikh"

Gift Giving Etiquette

Gift giving is a part of Algerian culture that is used to cement relationships. The gesture of giving is more important than the gift. In social settings some of these tips may come in handy:

o When invited to an Algerian's home, bring pastries, fruit, or flowers.
o Roses or tulips make good gifts.
o Violets as they symbolize sadness.
o Children will always appreciate sweets!
o Do not bring alcohol unless you are sure they partake.
o Gifts are not usually opened when received.
o Give gifts with the right or both hands.

Dining and Eating Etiquette

Algerians love both hospitality and food. If you are invited to home consider it an honour. Remember your host will more than likely be a Muslim so there are some initial facts to be aware of:

o Don't bring alcohol
o Remove shoes at the door
o Men and women will be seated seperatley
o Dress modestly (especially women)
Other tips include:
o When you enter a room with people always greet the eldest first. The move around the room from your right greeting people individually.
o It would be polite for a woman to offer to help the hostess with the preparation / clearing This will most likely be declined, but the offer will be appreciated.

Watch your Table Manners!

o There are several ways of dining such as sitting at low couches around a big table or on mats on the floor around a low table.
o Try and wash your hands before and after the meal.
o Food is usually eaten by hand.
o Couscous is eaten with a tablespoon while stew is eaten with a fork.
o If in doubt follow people sitting near you.
o Only use the right hand for eating and for passing dishes.
o You will be urged to take more food. Try and start off with small portions so you can take more from the main dish and appear to have eaten a greater quantity.
o Leave food on your plate or it will be filled up again.
Algerian Business Etiquette, Customs and Protocol

The Relationship

o The importance of personal relationships can not be underestimated. Always invest in building trust and rapport.
o You will notice that Algerians do not leave a great deal of personal space between each other. If someone stands close to you or holds your arm, do not back away.
o Preserving honour/reputation is important. Algerians will try to preserve their reputations telling people what they think they want to hear even if it is not the truth.
o It is important to bear this in mind when communicating with Algerians, i.e. do not cause them to lose face especially in public.
o Within Algeria the "you scratch my back and I scratch yours" mentality works. Try and do favours for people as this will mean they owe you one back.

Business Cards

o There is no formal ritual surrounding business cards.
o It may be a good idea to have them translated into French or Arabic.
o Always use the right hand to give and receive.

Business Meetings

o Appointments are necessary and should be made as far in advance as possible and confirmed a day or two before the meeting.
o It is best to avoid scheduling meetings during Ramadhan.
o Remember Fridays are a Muslim holiday so most companies will be closed.
o Try to arrive at meetings on time and be prepared to wait. Algerian businesspeople who are accustomed to dealing with international companies often strive to arrive on time, although it is often difficult for them to do so in such a relationship driven culture.
o In general, Algerians have an open-door policy, even during meetings. This means you may experience frequent interruptions. Others may even wander into the room and start a different discussion. You may join in, but do not try to bring the topic back to the original discussion until the new person leaves.
o French and Arabic are generally the language of business, although some companies use English.

Useful Links and Resources for Algeria

* Currency - the currency of Algeria is known as the Dinar (DZD). Use the free currency converter to compare to dollars, GBP or Euro.

* Weather - visit Yahoo!'s up to date Weather for Algeria.

* Translation Services - do you need an Arabic Translation Service?

* News - check out all the latest Google news on Algeria.

* Intercultural Know-how - use the Intercultural Business Communication tool for tips on doing business in Algeria.

* Dialling Code - the international dialling code for Algeria is +213.

* Time - Afghanistan is +1 hour GMT. Get the time in Algeria now.

* History - read about the long and rich history of Algeria.