Avianca
MISSION
WE FLY TO EARN YOUR LOYALTY.
The loyalty of our current and potential customers
We fly to earn your preference by providing services that exceed your expectations, at competitive prices.
The loyalty of our personnel
We fly to earn your enthusiastic commitment. The Avianca personnel treat each other as well as we treat our customers, based on our solid value system.
The loyalty of our shareholders
We fly to maximize the value that third parties are willing to pay for our company.
The loyalty of the community
We fly to deserve community support and admiration.
VISION
To be Leading Airline in Latin America.
CORPORATE VALUES
To achieve the loyalties mentioned in our Mission, the Avianca personnel help each other to achieve our Corporate Values:
Safety
As a Supreme Value, Safety is the pre-requisite for our business to continue and to succeed. Thanks to our rigorous technical, operational, and administrative procedures, we are able to provide timely, agile service at the lowest costs.
Compliance
Compliance means doing our work according to the quality, quantity, and timeliness characteristics that we have negotiated and announced. In our activities, this value is especially reflected in punctual flight departures and arrivals. At Avianca, Safety is our pre-requisite and Compliance is our priority.
Agility
Agility means the ease and rapidity with which we do our jobs and carry out our processes, assisting our interlocutors in a flowing, satisfactory manner. Agility means making our colleagues - and our customers- lives easier, more comfortable, by having just a few simple formalities.
Friendliness
Friendliness reflects our love, vocation to help others and the pleasure that gives us. It means the affectionate, cordial, respectful, kind treatment that we give our colleagues, customers, travelers, business partners, and other interlocutors. It is the seal of the attention that we like to give to others and receive from others.
Commitment
Commitment is born from the personal conviction that it is beneficial to responsibly perform the tasks for which we are responsible. Commitment enables transforming promises into reality, generating tangible results and benefits.
Innovation
Innovation is efficiently applied creativity. It is reflected by redefining and/or reinventing products, strategies, activities, and duties seeking to improve them. Innovation enables finding more benefits than those that are currently found.
VISION
To be Leading Airline in Latin America.
CORPORATE VALUES
To achieve the loyalties mentioned in our Mission, the Avianca personnel help each other to achieve our Corporate Values:
Safety
As a Supreme Value, Safety is the pre-requisite for our business to continue and to succeed. Thanks to our rigorous technical, operational, and administrative procedures, we are able to provide timely, agile service at the lowest costs.
Compliance
Compliance means doing our work according to the quality, quantity, and timeliness characteristics that we have negotiated and announced. In our activities, this value is especially reflected in punctual flight departures and arrivals. At Avianca, Safety is our pre-requisite and Compliance is our priority.
Agility
Agility means the ease and rapidity with which we do our jobs and carry out our processes, assisting our interlocutors in a flowing, satisfactory manner. Agility means making our colleagues - and our customers- lives easier, more comfortable, by having just a few simple formalities.
Friendliness
Friendliness reflects our love, vocation to help others and the pleasure that gives us. It means the affectionate, cordial, respectful, kind treatment that we give our colleagues, customers, travelers, business partners, and other interlocutors. It is the seal of the attention that we like to give to others and receive from others.
Commitment
Commitment is born from the personal conviction that it is beneficial to responsibly perform the tasks for which we are responsible. Commitment enables transforming promises into reality, generating tangible results and benefits.
Innovation
Innovation is efficiently applied creativity. It is reflected by redefining and/or reinventing products, strategies, activities, and duties seeking to improve them. Innovation enables finding more benefits than those that are currently found.
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