Croatia Airlines - Croatia Airlines

Croatia Airlines has implemented an integrated quality system that fulfils the requirements of three norms: JAR-OPS 1, JAR 145 / EASA Part 45, and ISO 9001:2000

Quality Policy

CROATIA AIRLINES is determined in its endeavour to become the leading airline company regarding flight safety and service quality.

The product of CROATIA AIRLINES is air transportation of passengers, cargo, and mail. Our success and profit directly depend on the trust and satisfaction of our customers. It is our policy to understand their needs and exceed their expectations.

There is no compromise with safety Ò the first class training of cabin and ground personnel, strict adherence to regulations and standards, and continual investment in technology must ensure that the safety criteria are of the foremost importance in every segment of our business.

Highly motivated and satisfied employees are the key factor in achieving quality. Their constant education and personal development guarantee that our quality goals will be attained and maintained.

We are strongly committed to environmental protection and sustainable development. By use of modern technology and optimisation of our operations we strive to reduce the negative impacts of air transport on the environment and society community.

Management of CROATIA AIRLINES is committed to continuously verify what has been achieved regarding flight safety and service quality and all responsible managers will encourage and support every initiative that leads to increased efficiency of our systems and processes.

Continual improvement of flight safety and service quality is an obligation of every CROATIA AIRLINES employee.

Zagreb, 24 March 2003