Eastern Airways
The Eastern Experience
At Eastern Airways we strive to make your journey as pleasant and convenient as possible, reminiscent of the golden days of air travel.
High frequency of services Ò providing the choice of up to 5 weekday departures
Convenient timings Ò to allow a full days business on most services
In flight service Ò personal and attentive service with complimentary snacks, bar service and champagne, hot/cold scented towels and always a smile
Airport lounges Ò EasternÌs exclusive departure lounge at Aberdeen airport is available for use by all passengers. Passengers holding ÎSÌ type fares are also invited to use the Servisair Lounge at Bristol, the 360 Degree Lounge at Cardiff and the executive lounge at Norwich
Fastrack Ò beat the queues for security clearance at Southampton, Leeds Bradford, East Midlands and Newcastle
Regional airports Ò the convenience of using local airports
Paperless travel Ò electronic ticketing for ticket-less travel
Short check in times Ò latest check in at 30 minutes prior to departure means less time at airports
Pre-allocated seating
Valet baggage service
In flight entertainment Ò the ÎSpectatorÌ magazine, refreshed each week with the latest edition, and our own in flight magazine 'E-magazine' provided on all services
Discounted car hire available for all our passengers with our partner Europcar
Award winning airline Ò winner of the ERA Gold Award Airline of the Year 2006/7 and Silver Award Airline of Year for two consecutive years Ò 2003/4, 2004/5
Accolades:-
"Having recently used your services between Cardiff and Newcastle I am writing to say what a pleasure it was flying with your company. I had previously flown this route with other companies and you outdo them by far. Your hospitality was not expected and I found it a refreshing change. Well done and IÌll be flying with you again."
Ms L Aspinall, Cardiff
"I would like to express my gratitude to you for providing such an excellent service on our flights to and from the Isle of Man. We received excellent, friendly customer service from your staff at check-in and the on board complimentary refreshments and service were very much appreciated Ò such small touches make a lot of difference. I would particularly like to thank Jayne on the outbound Birmingham flight and Marlin on the inbound flight who were very helpful in reassuring me as a nervous passenger. Their professional and friendly service is a credit to your company."
Matt Jackson, Gloucestershire
"I have just returned from a trip to Scotland. My partner and I flew Eastern Airways from Manchester to Inverness and I would like to thank you for the excellent service provided by all your staff. Despite the heightened security at the airport, check-in was smooth and the flight was on time. The in-flight hospitality was an unexpected bonus and greatly appreciated. We were looked after with friendliness and courtesy. Wherever possible I will I will choose to fly Eastern Airways over any other airline. You certainly deserve your gold award. Thank you."
Anne Dodd, Cheshire
"I recently travelled on your Bristol to Isle of Man flight, as I do on a fairly regular basis. I am delighted with the emphasis Eastern Airways place on customer service. I have always found James friendly and helpful as is Sam, and on this occasion Jayne was the attendant on both the outbound and inbound flight and as always is friendly, helpful, and extremely polite and warm. When I flew to the IOM it was in the middle of TT week, a time I'm sure that can test even the most patient of people, Jayne was her usual professional self and still willing to do whatever she could to ensure all the passengers' needs were met. Many thanks Jayne. I will of course continue to use Eastern Airways - who in my opinion are a breath of fresh air in flight to and from the Isle of Man. Many thanks."
Jan Carling, Bristol
"My family and I have just had a short break in Scotland flying with Eastern Airways from East Midlands to Aberdeen. We were all very impressed with the service we received at both airports and with both flights. We will certainly fly with Eastern Airways again. Many thanks."
Theresa Winfield, Derbyshire
"I recently travelled with you from Aberdeen to East Midlands return. It was the first time I had travelled with Eastern. I just thought I would take the time to congratulate you on your service. It was excellent. I really enjoyed all stages of the journey. All the staff were very polite and helpful, especially the flight attendants, who without question were the most pleasant cabin crew I've encountered. IÌm also a big fan of the lounge at Aberdeen. Anytime I travel within the UK I will first be checking to see if the destination is on your route map. Keep up the good work. Thanks again."
Liam Cumming, Shetland Islands
""I would like to thank your staff who operate the Cardiff to Newcastle route. I have been working away from home for the past 18 months and have used Eastern since they took the route over from Air Wales. I can honestly say that I have received nothing short of an excellent service. The staff are always courteous and helpful. And the pilots always do their best to get us to our destination on time÷. Even if at times the weather is less than accommodating. Working away is a trial in itself but travelling with Eastern has made the journeys more bearable. Thanks again"
Charlotte Matthews, Northumberland
"I writing to commend your staff on the excellent service you provide. On the two occasions I have used you recently from the Isle of Man to Birmingham I have been most pleased with the reliability and level of service provided. Flying with Eastern was like a breath of fresh air with the onboard service being clearly aimed at the business traveller. You clearly have chosen the right size aeroplane for the routes you operate and have developed a sound business model. I have also discovered much to my delight that I can now fly from the Isle of Man to Aberdeen with you via Newcastle. This is fantastic news for me as I frequently travel to Aberdeen on business and it will be much easier now. Thank you once again."
Darren Gates, Isle of Man
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