Emtel Mauritius
Background
29th May 1989 - Emtel Ltd became the first mobile telephony operation in the whole Southern Hemisphere. This major step in Mauritian telecommunications history was the fruit of the collaboration of two pioneering groups Ò The Currimjee Jeewanjee Group, one of the foremost groups in Mauritius, and Millicom International Cellular (MIC) S.A.,based in Luxembourg.
During these 18 years, Emtel has managed to sustain this innovation drive and still today, the Emtel brand itself is the synonym of technology, innovation and high quality.
Milestones
Milestones set by Emtel have thus paved the last decade to bring telecommunications in Mauritius to new heights:
1989
Emtel is the first cellular operator in the Southern hemisphere.
1995
Emtel was one of the founders of Bharti Cellular Ltd with the first Indian GSM network in New Delhi
1996
Introduction of International Roaming in Mauritius
1998
Emtel Ltd was the first company to introduce prepaid system for its customers hence booming the cellular market and creating massive accessibility to mobile communication.
1999
Emtel introduces new modes of communications with SMS, mobile email and 6-party conferencing.
2000
Emtel Ltd was the first to introduce the Short Message Service (SMS), which in the following years will revolutionize mobile communication.
Host of Value Added Services such as Voice Mail - personalized, confidential answering service, SMS, Mobile e-mail, International Roaming Service for those who wish to be accessible whilst traveling overseas, and Mobile Fax among others.
2002
2002 has been marked by the introduction of SMS based information provision and the launch of the first mobile internet portal in Mauritius bringing interaction between web and cellular phone.
2003
Emtel Ltd was the first to integrate music and mobile telephony. The service, JukeBox 135, allows the Emtel subscriber to listen and dedicate songs to any other telephone number.
Emtel Ltd was the first to offer the roaming facility to its Prepaid customers.
Emtel is certified ISO 9001: 2000 by the prestigious BSI, showing commitment to offer a customer-focused and high quality service.
2004
Emtel brings a new way of communicating to Mauritius through Multimedia Messaging.
Emtel launches its International Call Gateway, offering henceforth a complete communication service to its users.
Launch of the WAP portal from where customers can download videos contents, ringtones, games, latest international/sports news and horse racing pictures and videos.
Emtel Video Surveillance: with this service customers are able to monitor their house or office remotely with their Emtel 3G mobile.
November 29th, Emtel launches the first 3G (UMTS) Network in Africa. A real revolution in telecommunications, with new features like video calling, high speed Internet, video streaming and downloading, location based services and high speed WAP browsing.
2005
Emtel introduces Emtel Caller Tunes which allows customers to personalize their phones by choosing a song to welcome their friends and relatives calling them.
2006
March, Emtel initiates the Video Surveillance service which allows customers using a 3G mobile to keep a watch on the place of their choice (residence or office for example).
May, Emtel TV now available on 3G mobile phones. Subscribers can carry their favorite TV shows, music, news and sport channels anywhere they go.
September, Emtel introduces a new electronic system call EPin which enables customers to recharge their prepaid account by SMS from an EPin dealer without using scratch cards.
December, Emtel customers benefit from the Per Second Billing service which charges all calls as from the first second of the call.
20th December, Emtel acquires network in Rodrigues, thus providing the same products and services as in Mauritius.
2007
January, Emtel introduces the Emtel BlackBerry which enables customers to have access to a wide range of applications which include e-mail, phone, intranet, Internet, SMS and personal information management applications operating over Emtel's GSM and GPRS network.
Emtel Ltd launches WIMAX (Worldwide Interoperability for Microwave Access) thus providing the latest technology innovation to its subscribers.WIMAX is a telecommunications technology aimed at providing wireless data over long distances.
The company is the first to introduce HSDPA (High Speed Data Packet Access) on the local market. It offers 3.5G services, which allows networks to have higher data transfer speeds and capacity wherever they are thanks to the Emtel USB Modem.
With Emtel Missed Call Alert, prepaid and postpaid subscribers are notified of all the calls they have missed by SMS, whether they were already on the phone or could not take the call.
Emtel Easy Transfer Ò with this service, prepaid subscribers can transfer between Rs. 5 and Rs. 1000 from their Emtel prepaid to another prepaid.
Keeping in mind the convenience of its customers, Emtel is expanding its distribution network at a fast rate, with now more than 5000 official agents around the island. With 360,000 customers to date, Emtel international standards keep it moving with technology dynamism to continuously bring about new services and products.
Emtel Ltd is committed to bringing the best of global communication to its customers. Emtel is today offering a one-stop shop telecommunications service to its customers including Voice, Value Added Service, Data and International long distance services.
Our Values
We conduct business with INTEGRITY
We value uncompromising honesty
We are worthy of trust
We fulfill our promises
We operate with unconditional LOYALTY
We are loyal to our customers
We promote team spirit
We safeguard the interest of the Company
We ensure continuous INNOVATION
We bring the latest of the Telecommunication and Information services
We constantly develop new ways to better serve our clients
We implement new ways of carrying business
We highly VALUE the INDIVIDUAL
We foster Meritocracy
We communicate in full openness
We entertain differing ideas
Mission Statement
As a Mobile Information Service Provider, we are committed to:
* Offering an efficient personalized customer service to fully satisfy our Customers
* Creating an environment leading to Employee development and fulfillment
* Building long term valued relationship with our trading Partners
* Optimizing the value of the company for the benefit of our Shareholders
Contributing to the Socio-Economic development of Republic of Mauritius.
ISO
In view of providing the best services to its customers, Emtel Ltd, a pioneer in the mobile cellular telephone industry in Mauritius as well as the whole Southern Hemisphere, has embarked itself two years back into developing a Total Quality model for benchmarking itself against world-class standards.
Emtel appointed BSI (British Standards Institution) as assessor for its quality system in order to target the highest benchmarks.
BSI is a worldwide certifying institute with the most number of certificates issued in the world. BSI has been the founder of the ISO standards.
Obtaining such a recognition from BSI in November 2003, Emtel Ltd has today set the benchmark in Mauritius and in the Indian Ocean islands as the first Telecommunication company for having successfully obtained certification with BSI and having surpassed the requirements of ISO 9001:2000. Yet another First from Emtel.
Emtel strongly believes that its achievement will with no doubt benefit its valued customers and the country in general. One of the core values of Emtel is to participate in the socio-economic development of the country. Within the company, Emtel has trained its entire staff towards the practice of quality and has over 30 ISO internal auditors to self- monitor its quality level.
With this award, Emtel has stepped ahead of competition and is committed to continually improve its service to its customers.
BSI GROUP INFORMATION
BSI Group believes in the universal adoption of best management practices, reduction of risk throughout the trading process and the harmonization and acceptance of international standards by consent as a means of achieving economic prosperity and releasing the potential in all businesses to deliver excellence.
Founded in 1901 in the UK the BSI Group is now a global company made up of five complementary business units:
* British Standards, the UK's national standards body, is based in London UK. It creates and updates national and international standards, reflecting the needs of stakeholders, including UK businesses and consumers.
* Business Information, a provider of information on standards and associated material.
* Management Systems, a provider of certification of management systems based at BSI's headquarters in the UK, extending into Europe, the Middle East and Africa. Following the 2002 purchase of the North American systems assessment business of KPMG, BSI Inc, based in Reston Virginia, is the largest company providing management systems certification in North America. Management Systems also has regional headquarters in Hong Kong to service the network of offices in the Asian-Pacific region.
* Product Services, based in Hemel Hempstead, provides product testing and awards Kitemark conformity certification and CE marking. The Kitemark is a BSI registered trademark.
* Inspectorate, the leading independent Inspection and Analysis Company, joined the BSI Group in 1998. Inspectorate has its main offices in Witham, UK; Houston, Texas and Singapore.
* BSI Group is an international provider of services to businesses and other organizations. All BSI business units strive towards the same vision of supporting business improvement and trade on a worldwide basis. Through the provision of standards, technical information, systems assessment, product testing and commodity inspection services, BSI supplies vital third-party services that enables its customers to trade effectively and to improve their operational processes and products.
For further information about BSI, please visit the website: www.bsi-global.com
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