Regional Express Airlines - Australia Airlines

We are committed to providing our customers with safe and reliable air transportation with heartfelt hospitality.

As a regional carrier, we constantly strive to keep fares low through our commitment to simplicity, efficiency and good value.

We are committed to treating our customers as individuals and will respond to all their comments and complaints.

Staff members are part of the Rex family. This comes with both privileges and responsibilities.

We expect every staff member to take ownership of issues encountered:

Ownership means that if something is wrong then it is everyoneÌs job to fix it.
Matters that cannot be handled by the staff member ought to be pursued further with senior management.
Staff have the right to make mistakes if they act in the best interest of the customer and the company.
We strive to be a learning organization where we actively seek to identify issues no matter how small in order to continually transform ourselves to a better organization:

This entails a culture where issues are highlighted as learning experiences even though they may place our colleagues in a bad light.
An excellent airline is one that is outstanding in a thousand small ways.
We believe that we can only count on ourselves for our continued success:

All staff members must embrace the Îcan doÌ and Îwill doÌ spirit that has been the defining characteristic of our initial success.
Hard work is the cornerstone of our work ethic.
All staff share in the profits and so all staff are expected to contribute his/her fair share.
We value open communication and will strive to create an environment that removes barriers to communication:

Staff members have a right to be heard regardless of their position.
Staff members are encouraged to contact directly the members of the Management Committee and Board if they see the need.

We respect the dignity of each staff member and will treat each other with respect and fairness:

The customer does not always come first and we will stand by our staff member if the customer is unreasonable.
While we can be single minded in tackling issues and problems, we will focus on the issue and not the person.
We accept that staff members may have different talents and capabilities and will strive to fit the job to the person rather than the other way around.
Important decisions concerning staff matters are always referred to the Management Committee to ensure transparency, fairness and consistency.

We are committed to standing behind our staff members and their families and will do all we can to help them in their times of special need:

We believe in the value of the family and will strive to create a working environment that is supportive of the family.
All staff members have the right to appeal to the Management Committee if special assistance or consideration is needed.

We believe that our suppliers are partners in our business.

In all our dealings with suppliers we will seek to be fair and honest and will strive to work only with like-minded suppliers.

Rex is mindful of the tremendous social and economic impact its services have on the regional communities and works in partnership with these communities to balance their needs against RexÌ commercial imperatives.

We are also committed to giving back to the regional communities by supporting worthwhile charitable causes which are focused on helping the less fortunate.

We strive to do our part in preserving the environment to the measure of our capabilities.

Rex believes that its shareholdersÌ interest is best served by pursuing a path of steady but sustainable growth of its earnings.

We believe that maximizing shareholdersÌ returns in the long term is not incompatible with our duties and responsibilities towards our other stakeholders outlined above.