Zoom AIrlines
Welcome to our Customer Relations Home


Customer care is one of the cornerstones of our company. We make a sincere effort to offer you an enjoyable flight experience and we welcome your feedback on what we do well and what we could improve upon. We never cut corners and strive to get it right, first time, every time. If you have any questions, please visit our FAQ section to the left. Need further help? We welcome you to provide your feedback by starting a case through your Customer Care account on this page. Thank you for choosing Zoom and we look forward to hearing from you.



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Forgot your password?
A password is issued upon booking a flight with Zoom. If you have forgotten your password enter your username above and click here. Your password will be emailed to you shortly. If you donÌt have a password, please refer to our contact page to proceed.

Our commitment to You :
Zoom is committed to caring for our customers from the time of booking through take-off to landing and beyond.

Zoom is committed to delivering a professional yet relaxed experience to our customers, while ensuring compliance with rigorous safety standards.

Zoom is committed to ensuring that all our Special Needs passengers are treated with the respect and dignity that they deserve.

Zoom is committed to cultivating customer loyalty and ensuring that we remain your most trusted airline of choice.


Customer Testimonials
Dear Zoom,

My wife and I recently traveled on Zoom for a holiday. We are new parents and brought-along our eight month-old son, Sam. We were very apprehensive as we had no idea how the flights would go.

As it turned-out, your cabin-crews on both legs of our trip were fantastic and the flights went amazingly well. At some point during each flight almost every member of the cabin-crew came to meet our son, and see how we were all doing (Some of them even picked him up and carried him in the aisle!).

Many thanks and we look forward to flying with Zoom again in the future.

Andrew, Rachel and Sam Zollinger Calgary, AB, CANADA

More then half of our customer service calls can be answered through the FAQ section below. Before you call, take a minute to see if your question is included in the current list.

Booking Information
Travel Documentation Information
Insurance and Protection
Special Assistance
Arrivals and Departures
Check In and Boarding
In Flight
Health and Wellbeing
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